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The Marble Institute of America, Inc. (MIA) today announced the release of its 2 nd Management Toolkit for the Natural Stone Industry. This edition of the MIA's Management Tool Kit series offers a collection of forms and other documents assembled to assist stone companies make their sales and customer service efforts more efficient. These forms cover five major areas: Pre-Sale Documents, Contracts/Terms of Business/Proposals, Pre-Installation & Installation Documents, Post Installation Correspondence, and Problem Resolution.
"We're proud to help MIA members enhance their customer relations with 55 of the most useful customer & sales forms in paper and electronic formats" stated Garis F. Distelhorst, MIA Executive Vice President."This new resource is an excellent example of just one of new resources being development by the MIA to help stone companies succeed in their business."
Packaged in a 3-ring binder, the forms in this tool kit are designed to be photocopied or use the electronic version and modify them to meet your company's specific needs (add your company name, logo or other information, change any aspect of the form's content or style). The electronic versions are formatted using Microsoft Word 6.0 and Microsoft Excel (PC format). This edition of the Toolkit is modeled in a similar fashion to the HR Forms Toolkit which features 72 human resource forms and is also available from the MIA Bookstore.
Many stone companies contributed their best forms for this project."Documenting every aspect of the customer experience is a critical component to every order we take and minimizes surprises down the road" stated Bob Stasswender, Southwest Marble & Granite Works. Mr. Stasswender, who proposed that the MIA develop this new resource, worked closely with MIA's Education Committee on this project."The educational resources being developed by the MIA raise the bar for MIA Members and all natural stone companies. This toolkit is just one of the many new and exciting programs being developed to strengthen our great industry" stated Richard Booms, MIA Education Committee Chair (Booms Stone Company).
Both Management Toolkits can be purchased directly from MIA for $99 each ($69 each for MIA Members) by calling (440) 250-9222 or ordering online at http://www.marble-institute.com/referencematerial.asp.
About the Marble Institute of America
Celebrating its 60th anniversary in 2004, the Marble Institute of America (MIA) is the world's leading information resource and advocate for the natural stone industry. MIA members include marble, granite, limestone, sandstone, and other natural stone producers and quarriers, fabricators, installers, distributors, and contractors around the world.
MIA publishes a monthly newsletter, markets a range of technical publications and consumer pamphlets on natural stone, sponsors meetings and seminars on industry-related topics, both business and technical, provides educational programming for architects and construction specification professionals, and sponsors an annual Pinnacle Awards competition celebrating excellence in natural stone design and workmanship. MIA also operates two natural stone web sites, www.marble-institute.com and www.usenaturalstone.com.
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